Last Updated: October 26, 2023
AutoFixData, operated by Haynes Company, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information:
- Registration Data: Information you provide when creating an account, such as your name, email address, phone number, and company information.
- Payment Information: Information related to billing and payment, such as credit card details or other payment information necessary to process transactions, but this is handled through a payment processor and not stored directly on our servers.
- Communication Data: Information you provide when you contact us, including email correspondence or phone records.
- Usage Information:
- Log Data: Information about how you use our services, such as your IP address, browser type, access times, pages visited, and the website you visited before navigating to our site.
- Device Information: Information about the device you use to access our services, including the type of device, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect data about your browsing behavior and preferences, to enhance your experience on our website.
- Trial Information:
- If you sign up for a 24-hour free trial to Alldata, HaynesPro, Autodata, Identifix or Mitchell1 Prodemand, we will track this to ensure compliance with the trial terms, including your selections and usage.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To create, manage, and maintain your account, and to enable access to our diagnostic data services.
- Payment Processing: To process transactions and payments for subscription services.
- Customer Support: To respond to your inquiries, resolve issues, and provide customer service.
- Personalization: To personalize your experience, such as presenting customized content based on your activity and past preferences.
- Service Improvement: To improve the performance and usability of our services, conduct research, and develop new features.
- Communication: To send you updates, newsletters, marketing communications, and other information related to our services (you can opt-out of these communications at any time).
- Security: To detect, prevent, and address security issues, fraud, and misuse of our services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Trial Tracking: To manage and track your 24 hour free trial
3. Sharing Your Information
We may share your information with the following:
- Service Providers: We may share information with third-party service providers who help us with payment processing, customer support, data analytics, hosting, and other operational needs. We have agreements in place with these third parties to ensure they adhere to our privacy standards.
- Affiliates and Partners: We may share information with our parent company (Haynes Company) and affiliated companies to provide services and support.
- Legal Requirements: We may disclose information if required to do so by law, or in response to a legal process, such as a court order or subpoena.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
- With Your Consent: We may share your information with third parties with your consent, or when you choose to share it through social media or other channels.
- Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not identify you as an individual.
4. Data Security
We take reasonable and appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption, and other technologies designed to safeguard your data. However, no data transmission over the internet can be guaranteed to be 100% secure.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
You have the following rights with regard to your personal information:
- Access: You have the right to request a copy of your personal data.
- Correction: You have the right to request that we correct any inaccuracies in your personal data.
- Deletion: You have the right to request that we delete your personal data, subject to certain legal limitations.
- Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.
- Opt-out: You have the right to opt-out of receiving marketing communications from us.
- Complaint: You have the right to lodge a complaint with a supervisory authority if you are dissatisfied with how we handle your data.
To exercise these rights, please contact us using the information provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website, personalize your experience, and for analytical purposes. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our services.
8. Third-Party Links
Our website may contain links to third-party websites that are not covered by this Privacy Policy. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of those third-party websites.
9. Children’s Privacy
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence. We will take appropriate measures to ensure that such transfers comply with applicable data protection laws.
11. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will post any changes on this page and notify you if the changes are significant. Your continued use of our Services after any changes constitutes your acceptance of the revised policy.
12. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: contact@autofixdata.com
- Phone: +44 736 559 7041
- Address: London, United Kingdom
- Business Hours: Everyday 9:00AM to 6:00PM
